AtTituDe!

Realized that i was missing from the Internet scene for one whole week even after my connection is up once again?

Well, i have to thank Singtel plus kowtow to them. I only manage to get my connection back to normal today. Lets start from 28 june 2007. My dad transfer his broadband plan from his office to home and singtel technician suppose to come down to relocate my connection for me on 4th July. Which is like alost a week later. If any of you thinks that it doesnt make any difference, IT DOES. because during which, the GST hiked from 5% to 7%!

Issue#1 - They promised to come between 11am - 1pm and it turned out to be an empty promised. my mum waited and waited. I have to call and rant at them then only that customer officer B told me, for relocation, its not necessarily for them to send a technician down unless requested. Ok, fair enough. Then why in the first place that A have to arrange for someone to come down?

Issue#2 - Customer service officer A told my dad that there will be a $30 relocation charge. fair. Customer service B told me that the relocation fees is actually $42.80 ($2.80 because of the 7%). Now, which is which?

Issue#3 - Since they (singtel) will not be sending their precious technican down, i will have to do it myself and considering that i'm a almost total IT idiot. Be thankful that i managed to get it up and working within 90 mins ( and throughout the next 4days. By tue (10th Jul), it went down.

Issue#4 & 5 - Immediately called up the technical support helpline (helpline? are they sure?) the engineer wasn't of any help. didn't know how to helped me. just asked me check to see if line is faulty or cable is not working properly. All was well on my side. Have to call them up again (by this time, i'm already super fed up. imagine the amount of times i have to go thru all those their so-call talent mechanical voice) to fix another appointment for the technician to come down. Fixed on 11 Jul, between 4 - 6pm. No one came.

Hence, being impatient, you cant blame me thou i was already losing my trust in Singtel, i called them up @ 6.20pm (approx) to check. Told me that the guy is on his way. 7.20pm (approx), i still see no one. Totally lose my cool. Called up singtel and ask them to tell me the time then. and guess what? actually its not difficult to guess at all. they did what they do best. they asked me to WAIT. I requested to speak to the manager or someone who can give me answers. Bloody hell! pushed me to a super rude SENIOR CUSTOMER SERVICE OFFICER who claimed that he was there to help me. How was he suppose to be helping me when he keep cutting my sentence and was not keen to hear what i have got to say? As i said, i already lose my cool and at that point of time, i was already snapping at people.

And being a SENIOR CUSTOMER SERVICE OFFICER, know what he said to me? "if you want to quarrel, i can quarrel with you." f! I told him to give me answer by that night and he got someone from the installation unit to call me. That fellow called (btw, she didn't even managed to get my name correct) saying that a technician will arrive at my place 9pm. Is it convenient for you, she asked. i wanted to retort back, what to you think? but i do want this problem solved, fast, i said OK.

Technician came. Checked everything he could on my end and found no problem on my side that is affecting the DSL. Went back with my feedback and said that someone from the HR side will call me. up till today, i haven heard anything from HR except from the supervisor that called and check with me if the connection is working fine (by this time of post), yes.

Can anyone tell me where does Singtel credibility goes to? They have got super rude senior officer, poor service (the problem came from their side), inefficient and no initiative.

Had i not called to ask where was the so-called technician that they claimed was on his way? Had i not double confirm the relocation charge? Had i not call and pester them to give me an answer?

Answers are obvious.

and btw, they did arrange to another technician to come down on the 19 jul. i asked why? the officer told me something like, the previous technician that they sent is not relevant or something like that. HUH???? Excuse me. are you slapping your own mouth? You mean you were just playing along with me the other time that you sent your guy down?

Anyway, problem/s of this saga are not solved yet. There's billing issue/s to settle.

Ice water pls!!